Refund policy

Final sale

We price our catalogue thin rather than building a returns allowance into every order, so purchases from Network.store are final. There is no return window: we do not offer refunds, store credit, or exchanges for change of mind, for ordering the wrong part, or for a project that got cancelled. This applies to everything we sell — hardware, optics, cable, accessories, merchandise, and services.

Three things we always take care of:

Defective hardware. Gear is covered by the manufacturer’s warranty. Tell us what it’s doing and we’ll open the RMA with Ubiquiti, put the documentation together, and stay in it until you have a working unit. Shipping on a warranty return is yours, which is the manufacturer’s rule, and we don’t add anything on top.

Our mistakes. If we ship the wrong item, or your order arrives short, that’s on us. We send what you ordered and cover the freight both ways. No restocking fee, no argument.

Late orders. If we can’t ship within 30 days, we’ll tell you, give you a revised date, and you can cancel for a full refund.

Not sure a part is right for your build? Talk to one of our engineers before you order — there’s no charge for that call, and it’s the whole reason we staff one.

Full policy: https://network.store/legal/returns